31/2/19 – Today starts my first day on a new project. Since my last book “No Backup” in 2017 where I documented on Social Media all of the people or companies that have lost all their data due to either a hard drive crashing, spilled liquid or some other computer error. It got me thinking about all of the weird, strange, unique, wonderful, and some times frustrating people I meet daily. This year I will document ever day one small story and a photo about someone or some event. I am not the best writer but I will try my best to find a silver lining in each day. Maybe I will find some great insight that I can share with you, some sort of meaning. More than 90% of the work I do is not about fixing computers. It is about working with people on how they use technology. The most difficult part about this is you have to understand each person before you can suggest something. Different people will do the same task 20 different ways and it is finding out what is right for each person. What I would teach one person will not work for another, for the same task. I have to understand their background, what they know and don’t know about technology, their culture, beliefs, social status. I have to adapt on the spot how to deal with family, spouses, children, etc. Many times I am more of a family therapist than a computer consultant. Sometimes you have to go fast and others slow. It is complicated and not everyone has the patience, but when you can get someone to have an experience of actual understanding about a concept they did not know before, that is very gratifying. Sometimes it can be a simple thing like learning how to delete a file or creating a folder. Most people want to feel like they have some sort of purpose and when they learn something new, weather it is small or large, that sense of accomplishment is huge. This is what gets me up in the morning. So what I hope to achieve in this exercise is to share with you in this book is my daily struggles of the good and the bad about what a computer (therapist) consultant and technician must go through. Some people call us modern day saints for what we have to endure. We do it because there is great satisfaction in what we do. I believe in; that you must truly love what you do for work. When you love what you do, you do it well.